At Lamsa Store, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you.
Return Period
You are entitled to request a product return within 14 days from the date of receiving the order.
Return Conditions
- The product must be unused and in its original condition.
- The product must be in its complete original packaging.
- Please include proof of purchase (order number or invoice).
How to Request a Return
To initiate the return process, please contact us via the "Contact Us" page, providing us with your order number and reason for return. We will respond within 48 business hours, explaining the return steps.
Refunds
After receiving the returned product and verifying its compliance with the above conditions, the refund will be processed to the original payment method within 7-10 business days.
Damaged or Incorrect Products
If you receive a damaged product or one different from what you ordered, please contact us immediately, attaching photos of the product. We will replace it or issue a full refund at no additional cost to you.
Return Shipping Costs
- If the return is for personal reasons (change of mind), the customer bears the cost of return shipping.
- In case of a defect or error on our part, we will cover the full shipping cost.
Contact Us
For any inquiries regarding our return policy, please contact us via the "Contact Us" page on the store.